Communications, Attachments, Case Notes

How do I add a contact that applies to all of my employees?
Company Contacts can be added for those contacts that are not employee-specific, but apply across all employees for your organization.  All company contact...
Wed, 5 Jun, 2019 at 12:49 PM
How do I add attachments to letter templates?
Site administrators (for Plus or Unlimited editions) may add attachments to new or existing letter templates following the instructions below: Go to Ad...
Wed, 5 Jun, 2019 at 12:49 PM
May I change or deactivate letter templates once they are created?
Yes, the site administrator (for Plus or Unlimited editions) may add modify templates following the instructions below: Go to the Administration menu item...
Wed, 5 Jun, 2019 at 12:50 PM
Why are correspondence records downloaded into PDF?
Downloading into PDF limits users from altering letters after they are downloaded from the system but before they are sent out which ensures that LeaveXpert...
Wed, 5 Jun, 2019 at 12:51 PM
How do I upload images into correspondence records?
Images such as logos, electronic signatures, etc. may be uploaded to letter templates by site administrators (only for Plus and Unlimited editions) or into ...
Thu, 5 Jan, 2023 at 2:50 PM
Is it possible to configure letter templates to automatically generate within cases?
Yes, letter templates can be setup to automatically generated within specific cases. The functionality works very similar to the way the system automatical...
Wed, 5 Jun, 2019 at 12:52 PM
Within Self-Service, is there a place we can upload documents, policies and/or certifications that employees may access and download?
Yes! Site administrators may upload these items within the Self Service Documents tool under Administration. Within the tool, Site Administrators can create...
Wed, 5 Jun, 2019 at 12:52 PM
How can I communicate with employees about their leave requests?
There are several ways to communicate with employee: Via Personal Conversations/Phone Calls: you may want to create a Case Note within the Correspondence ...
Wed, 5 Jun, 2019 at 12:53 PM
How can employees communicate with Leave Specialists?
There are several ways for an employee to communicate with the Leave Specialist Via Personal Conversations/Phone Calls: you may want to create a Case Note...
Wed, 5 Jun, 2019 at 12:54 PM
Who can view and use the Correspondence Section within the Leave Self Service Portal?
There are two types of LeaveXpert Self Service users: managers and employees. Employees are the only users with access to the Correspondence Section within ...
Wed, 5 Jun, 2019 at 12:54 PM