Yes, the site administrator (for Plus or Unlimited editions) may add modify templates following the instructions below:
- Go to the Administration menu item
- Click on Template Configuration
- Expand the appropriate Template Group
- Access the letter template by selecting the edit icon
- Make the necessary letter changes
- If you are making the letter inactive, then change the Active status from Yes to No
- Select Save
If you would like to modify an Optis template, please copy the template body into a new template and then make the necessary edits.