There are several ways to communicate with employee:
- Via Personal Conversations/Phone Calls: you may want to create a Case Note within the Correspondence section of the employee’s case in order to keep a history of the communications that occur with the employee.
- Via Email within LeaveXpert: you can create Emails within the Correspondence section of the case.
- Via Letters within LeaveXpert: you can create Letters within the Correspondence section of the case then download and mail them.
- Via the Self Service Portal: if your organization uses the LeaveXpert Self Service portal, communications can be made Visible within the Correspondence section of the case which then publishes the record to the employee’s case within their Self Service Portal. When correspondence records are made Visible, you can opt to send email notifications of the record being published by selecting contacts (that have been saved within the employee details or system contacts) within the Self Service Notification Email field within the correspondence record.
a. Note: the Self Service Notification Email is auto populated with the Contact Email provided by the employee when they completed the Leave Request within their Self Service portal.