Site and User Account Administration

How do I register a new user for our organization?
Only Site Administrators have the ability to register a user for LeaveXpert. To register a new user for LeaveXpert: Go to the Administration menu item ...
Wed, 5 Jun, 2019 at 2:18 PM
How do I upload images into correspondence records?
Images such as logos, electronic signatures, etc. may be uploaded to letter templates by site administrators (only for Plus and Unlimited editions) or into ...
Wed, 5 Jun, 2019 at 2:19 PM
How do I change my Security Question and Answers
To change your security question and answer: Place your curser over Your Name in the upper right-hand corner of the screen Click on Change My Forgot Pass...
Wed, 5 Jun, 2019 at 2:19 PM
How do I change my user profile?
To change your user profile including your name, job title, or phone number: Place your curser over Your Name in the upper right-hand corner of the scree...
Thu, 5 Jan, 2023 at 8:55 AM
Who do I notify if there are changes to our account's billing contact or address?
Billing contact and billing address changes should be submitted to support@optis.com.   Non-billing contact information such as the primary user on the a...
Wed, 5 Jun, 2019 at 2:23 PM
Can I upgrade or downgrade the edition of LeaveXpert I am using?
You can upgrade your LeaveXpert edition at any time by contacting support@optis.com.  A customer service or sales representative will then contact you to d...
Fri, 6 Jan, 2023 at 10:40 AM
My dashboard or report has different results than my co-worker's. Why?
The data that is displayed on the dashboard or any LeaveXpert reports is based on the user and their assigned user role.   Optis' standard user roles...
Wed, 5 Jun, 2019 at 2:24 PM
Can you add customized features for my organization?
Everyone who uses LeaveXpert uses the same version of LeaveXpert; however two editions of the product, Plus and Unlimited, include many organization-specifi...
Fri, 6 Jan, 2023 at 10:39 AM
Can I create my own letter templates?
Yes, the site administrator (for Plus or Unlimited editions) may add new templates following the instructions below: Go to the Administration menu item C...
Wed, 5 Jun, 2019 at 2:26 PM
How do I deactivate a user for our organization?
Only Site Administrators have the ability to deactivate users in LeaveXpert.  To deactivate an existing LeaveXpert user: Go to the Administration menu item...
Wed, 5 Jun, 2019 at 2:26 PM