Is there a way to make specific cases visible to an employee within Self Service? : Optis

Is there a way to make specific cases visible to an employee within Self Service? Print

Created by: Jennifer Downey

Modified on: Wed, 5 Jun, 2019 at 12:44 PM

Yes, you can determine which cases are visible to employees via the Self Service portal. Please follow the below steps, to update a cases visibility status within Self Service portal:

1. Login to LeaveXpert

2. Search for the case

3. Click Edit next to the desired case

4. Click the check box next to Visible in Self Service within the case header

5. A pop-up will appear, click Yes to make the case visible within Self Service. Click No to remove the case from the list of cases visible to the employee via the Self Service Portal.

Note: Users are unable to remove a cases visible status if the case was originally requested via the Self Service Portal.

Jennifer is the author of this solution article.

Did you find it helpful? Yes No

Is there a way to make specific cases visible to an employee within Self Service? Print

Related Articles